The Zen Customer Service with Soul

 

The Zen Customer Service with Soul

“Best service for the customer always come from the Heart of the Employees.”
 

In the tough competition, of all companies and products, the only survival tool is the “care for customer”. the company that gives excellent service is the winner finally. This program will give an insight of how best we can retain our customers and provide best service in order to bring them back.

CONTENTS:
  • The Customer’s Perception
  • The management’s Perception
  • The Customer Delight Matrix
  • Tool and Technique of Best Services
  • Best Practices of Services
  • Audit For Customer – service
  • How to handle a tough Customer
  • Steps for improving Quality Service
Methodology:
  • Group Exercise
  • Games
  • Role Plays
  • Question and Answer Session
  • Audio – Video Presentation
Course Duration: 3 days